KEY Industries guarantees first quality merchandise against defect in workmanship or materials.  To obtain credit, complete a "Credit Request Form" giving the following information: lot number, and size of defective garments, number of garments for each lot number, work order number, and a brief description of defect.  Contact us by email at or call us at 800-835-0365.

KEY takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, KEY does not proof documents created by its customers prior to processing.




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